Q: I have lost my receipt. What do I do?

A: An original or copy of your receipt is required to submit for the offer. If you paid with a credit card, Sears should be able to reprint your receipt if you know the date of purchase.

Q: Can I send a copy of my receipt and keep the original?

A: You will want to refer to the instructions specified on the submission form. Each submission form may have different requirements.

Q: What is a postmark date?

A: The postmark date is the day the Post Office processes your envelope. Mail is not processed on Sundays. You will not qualify for the offer if it is not postmarked by the date specified on the submission form.

Q: My submission form is expired. If I send it in late, can I still receive the offer reward?

A: Offers have specific valid date ranges for when a product must be purchased and postmarked. If your purchase was made outside of the qualifying date range or your request was postmarked after the last postmark date stated on the submission form, you will not be eligible for the offer.

Q: What if I bought multiples of a product with an offer available? Can I submit a submission form for all of them?

A: Each offer will have different limits on the number of times you can submit. Look on the submission form for the specific rules for your offer.

Q: I checked the status of my submission and it says I'm invalid. What does that mean?

A: If your submission has an invalid status, it may be due to several reasons such as missing information or proofs of purchase, incorrect purchase date or postmark date. You will receive a non-compliance notification explaining the reason why your submission is invalid.

Q: Do I have to provide an email address?

A: An email address is not required to submit for your offer. However, it does provide us a way to communicate with you regarding the status of your submission. Email addresses are always kept confidential.